Third-party Twitter apps are applications that are built to run on Twitter’s API, but are not owned or operated by Twitter. If you're using one of Twitter's official apps or clients (Twitter for iPhone/Android, TweetDeck, etc.), please visit the Mobile & Apps section of our Help Center for assistance.
When experiencing an issue with a third-party Twitter app:
- Did the app stop working?
- Before reaching out to the app's developers, try updating to the latest version of the app. If the latest version of the app isn't running on Twitter API v1.1, updating the app won't be sufficient - if the app's developers have chosen not to update their app to run on v1.1, the app will no longer work. Learn more about the transition, here.
- If your account works normally on twitter.com, your problem is likely with the third-party application you are using. Please contact the app directly for assistance; our support team can only help with official Twitter apps.
- Read your app's help and troubleshooting information.