If you suspect that your handset has become blocked, you may need a PUK Code. PUK stands for Personal Unblocking Key. If you have entered your PIN code incorrectly 3 times your sim card will be blocked and you will be unable to make and receive calls/texts.
Check the table below to find the error message your handset is displaying, this will help you decide how to proceed.
|If you see the following - you need a PUK
|If you see the following - you need a new SIM
|Pin blocked - Unblock?
|Blocked - Contact your Card Provider
|Blocked - See Supplier
|3 Bad Codes! PUK Code
|Please call operator
|PIN blocked (May say SIM blocked)
|Simcard blocked - Enter PUK
|This SIM is blocked
|Phone permanently blocked
|Pin Blocked Enter PUK
|O2 XDA / XDA II
|SIM Card blocked. Please enter PUK
|SIM card is invalid. Contact your service provider for assistance. Emergency calls can still be made.
|Please enter PUK Code
|Contact service provider
|I'm not sure
|We can give you your PUK code even if you don't know the Make or Model of your handset.
If the error message indicates that you need a PUK code, please enter your mobile number below and click 'Go'.